All years: Contributing to the learning within the organisation; evaluating and developing your own practice; design learning programmes; agree learning programmes with learners; managing the contribution of other people to the learning process; creating a climate that promotes learning; evaluating and improving learning and development programmes either at level 2 or 3; identifying the learning and development needs of the organisation; identifying individual learning aims and programmes. 4 optional units from: Preparing and developing resources to support learning; enabling group learning; supporting learners by mentoring in the workplace; supporting and advising individual learners; monitoring and reviewing progress with learners; responding to changes in learning and development; providing learning and development in international settings; planning how to provide basic skills in the workplace; introducing training for basic skills in the workplace; assessing candidates using a range of methods; assessing candidates’ performance through observation; conducting internal quality assurance of the assessment process.